Return Policy

We do not provide return labels, you will be responsible for returning the item(s).

Please email info@laurectv.com with your order number, reason for return, and return tracking number once it is shipped out.

Items returned within 14 days of their delivery date in as new unused condition will be eligible for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@laurectv.com. Please note that returns will need to be sent to the following address:

LAURE CTV

11000 SW 104TH STREET #164138

MIAMI FL 33116

 

You are responsible for the cost of returning the items. This includes the cost of the return label and any other import or brokerage fees that are applied when the return is shipping from outside of the USA. Any return that is shipped collect or requires the payment of courier/freight costs upon return will be refused and not accepted.

You can always contact us for any return question at info@laurectv.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@laurectv.com.